When it comes to items that must be left plugged in and connected, like outdoor lighting that is set to turn on from a timer and when you are most likely not home, safety comes first. I’m all for a bargain and have fallen for the bulk packages of low voltage lighting where a transformer is required, to later not be happy with the output. I also understand what weather-proof means versus waterproof.
I can easily state that the Zitrades lighting failed for me on many ways. First, the product has no gasket, seal, or any preventive measure to call it “waterproof”. I looked for a UL listing or something to inform me the materials used and inspection is even up to safety specs, none could be found. The manufacturer provided me with two lights to review and both advertised a remote, however one box was missing said remote and the light has no way to manually change the lighting for it to perform as advertised. Then comes the advertising where the manufacturer used the following wording in “features” on their listing:
- Ground wire plug in assure your safety in using
Let us get over the part where the proper syntax was not used because if I can understand someone, I really don’t care much when it comes to grammar. What I do care is about the key words such as “ground wire” and “plug”. You look at Zitrades website and they sell many of these lights, with plugs being the prominent ones they “sell”. Well, so far they only sell via Amazon, none are priced on their site and you can’t order and check-out like with a normal selling site. Some icons of products you click and they go to pages that are blank. I contacted the manufacturer and shared that the wording in both the promotion and on Amazon, which states the aforementioned, plus made them aware of the missing remote, however this is the reply I received:
All of my floodlight promoton are about DC 12V, there is no ground wire type, please check the promotions.I make it clear in my description.
Sophia
The above is copy and pasted as-is. I have only interacted with “Sophia” that gets back to you after midnight every time, as long as it is a weekday and don’t count Friday or the weekend because I went 4 days without hearing anything to just be greeted by the above. I love when companies are so busy with copy and pasting their descriptions that they get so caught up cutting corners, which they then end up attaching the wrong description to the incorrect product. This is a low voltage light, so think Malibu-style lighting. There is no ground in those but the transformer you use has one. The light being sold above has no ground or plug. The sentence is gibberish and I can’t review a product that has in my opinion already a bad beginning. The package has zero information about power sources you can use and even though I have an idea, the consumer should be able to have clear and understandable information. I will not damage my own transformer or worse, cause other damage or a fire because I wanted to test a light that we took apart and other than the wording by Zitrades, we could not find what makes the product “water-proof” and much less weatherproof! The box even has errors where it is printed to state something and then crossed off with a pen (like important information as the input voltage). I replied to Sophia and copy/pasted the above that was not only in this Amazon description but the promotion I signed-up as a blogger, and again silent. I don’t feel like waiting until midnight the next day for a reply when the company resides in California but keeps the oddest hours. Their site states 24 hour e-mail reply and that was false, as was the 8AM to 5PM (PST) hours. I don’t expect someone to jump when I establish contact but I do expect not needing to wait 4 days when you alert them to a remote is missing.
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I received the above product(s) free of charge from Zitrades. I am not obligated to provide a positive or favorable review, just my honest opinion. My review is based on my experience with the product and/or brand, which may differ from yours.
As a post script, a received the following reply just prior to posting this review:
I’ll leave it up to you if you feel this is “standing behind their products”. I can’t recommend this brand at all, sorry.
WOM-derful 